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This website is only one part of the Local Offer; we also have a directory which you can visit at 1space.eastsussex.gov.uk/localoffer

You Said, We Did

Someone using a laptop with the words 'You Said, We Did' displayed on the screen.

Overview

This page shows a summary of some actions taken by Education East Sussex SEND services. These were in response to the views of children and families.

To find out how you can contribute towards the future of our services, visit our Have Your Say web page.


Please note, Education East Sussex is formed of:

These services joined together in September 2023. Some of the views displayed on this page were before September 2023, so they may still reference ISEND.

Communication, Learning, Autism Support Service (CLASS)

You Said

We Did

CLASS were one of ISEND services to trial a new online evaluation platform. This has resulted in a large increase in parental response to service evaluations. In 2020, CLASS received 24 evaluations from parents. In 2021, this has increased to 75. This represents more than a 300% increase in response rates from parents.

We reinforced to staff the importance of regular and timely communication with parents. We did this in the following ways:

In 2021, 16.4% more parents than in 2020 reported that we had 'definitely' kept them informed of the support.

Find out more about Communication, Learning, Autism Support Service (CLASS) on 1Space.

East Sussex Local Offer

You Said

We Did

Visit the East Sussex Local Offer on 1Space.

Educational Psychology Service (EPS)

You said

We did

The EPS has developed a system to quality assure their reports. There is an emphasis on accessibility with checklist items being:

Educational Psychologists discuss and adapt their reports where necessary following parent carer feedback. We also make it clear when we have coproduced outcomes with parent carers.

We have established a new electronic system of evaluation. This ensures feedback about EP involvement is meaningful, whenever completed. We are using the new version of the EPS evaluation form across the service. We have deleted previous versions.

Find out more about Educational Psychology Service (EPS) on 1Space.

SEND Early Years Service (SEYS)

You said

We did

Following a trial period with CLASS, SEYS piloted a new online evaluation platform. In 2020, SEYS received 55 evaluations from parents. In 2021, this decreased to 45. This represents an approximate 22% decrease in response rates from parents*.

*Mitigating Factor - due to the Covid-19 pandemic, cases remain open to SEYS for longer periods of time. This means fewer cases close, and we send fewer evaluations out to parents.

We have reinforced to staff the importance of sharing information with parents. This should be on a timely basis. The 2021/2022 service improvement plan (SIP) has a key service target:

"Identify more opportunities to develop SEN support within settings and schools. These should have a specific focus on parent/carer voice."

We further reinforced to staff the importance of regular communication with parents. We did this by:

Find out more about SEND Early Years Service (SEYS) on 1Space.


Please note, SEND Early Years' Service (SEYS) was previously known as the Early Years' Service (EYS).

Short Breaks

We sent a short breaks consultation survey to parents, carers, children, young people and their siblings. Below shows some of the most popular suggestions and our response to them.

These responses are in relation to universal and targeted short breaks.

You said

We did

Find out more about Short Breaks.


Glossary of East Sussex SEND Terms

We explain some of the terms used on this website on our page, Glossary of East Sussex SEND Terms.

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